FURNITURE
Our return policy covers furniture returns up to 30 days after delivery. However, our specialty is bringing new life to old things. This means that our pieces will come with marks and flaws that are individualistic to the character of that piece. If you receive a truly damaged or defective item, please email ilerwoods@gmail.com and our Guest Services team will help you process a return. For faster resolution, please include pictures of the damage/defect, the order number, and the product name.
Most returns will process in approximately 1-2 weeks. Additional delays may occur due to weather conditions and transit times. Once processed, a refund will be issued back to the original payment method and will appear on your bank statement in 5-7 business days. Please note that the initial shipping and delivery fee is non-refundable if your return is based on preference.
